Ticketing
When are tickets on sale
Where can I purchase ORIGINAL tickets?
The only authorised reseller for Electric Avenue tickets is Ticketmaster
Resale tickets are available via the official Ticketmaster resale platform. To be notified when a customer lists a ticket for resale, sign up to the waitlist on the Electric Avenue page on Ticketmaster
Buyer beware – do not purchase from strangers or facebook groups purporting to have tickets for sale, and always ensure you purchase through Ticketmaster. Team Event cannot guarantee the authenticity of any ticket purchased privately, through unauthroised resale markets (e.g. Tixel, Viagogo or others) or through Social Media platforms – these are methods often used by scammers and ticket scalpers.
Always use the Ticketmaster resale platform to ensure your resale ticket is genuine and free from duplication.
I've purchased a ticket on viagogo, tixel, or another unauthorised platform. Can I verify if they are legitimate?
The only tickets we can guarantee are legitimate are those purchased directly from Ticketmaster.
We can never guarantee the validity of a ticket that was purchased through a third-party platform, such as Tixel, Viagogo, Facebook or other marketplaces. Festival Tickets are non-transferable and any person carrying a ticket which is not in their name will be denied entry.
In some cases, the event may utilise an official resale service for the purpose of reselling tickets. Where this is used, the original tickets are cancelled and a new ticket will be issued in the name of the buyer. Any re-sale platform will only be activated once the Event is sold out and communicated to existing ticketholders at that time, though the Organiser makes no guarantee resales will be permitted now or in the future.
If you did not purchase your ticket using the Ticketmaster platform, it is likely your ticket will not be honoured. The Organiser accepts no liability for any losses incurred as a result of the purchase of tickets from any unauthorised third-party, whether deliberate or unintentional.
Can I pay in instalments (buy-now, pay-later)?
Ticketmaster New Zealand offfers payment planns primarily through Afterpay, which allows you to split the cost of your tickets into four equal, interest-free fortnightly installments.
For more information about afterpay visit their website: www.afterpay.com
How can I enquire about credit card payments, instalments, or other ticketing transactions?
Please contact the ticketing agent directly: Follow this link to the Ticketmaster ticket FAQs
https://help.ticketmaster.co.nz/hc/en-nz/categories/360000578673-My-Tickets
Can I transfer part of my Weekend Pass to another person?
No, transfer of part of any ticket is not permitted.
All tickets, whether single day or weekend passes, are non-transferable, and cannot be separated into single day passes. The only way to transfer EA 2027 tickets is by selling the whole ticket on the Ticketmaster authorised resale platform. It is not possble to keep the Friday portion and transfer the Saturday portion (or vice versa).
Partial refunds for non-attendance on any part of a weekend pass are not available at any time.
What is the difference between general admission ticket tiers?
The General Admission Tier reflects the time you have purchased your Electric Avenue ticket. We love to reward our early-purchasers with sweet ticket discounts, however all General Admission tiers (including pre-sale and earlybird tickets) receive exactly the same access to our great stages, music, bars, food vendors and attractions at the Festival!
How does Ticket Transfer work?
With Ticket Transfer, you can transfer all or some of your tickets from one Ticketmaster Account to another. It’s easy, safe and completely free. When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use. The tickets in the sender’s account will no longer be valid for entry.
Ticket Transfer helps you send tickets to friends and family. It’s not used for exchanging tickets. If you’d like to exchange tickets, contact Fan Support.
If you’re experiencing issues with a Ticket Transfer, visit our troubleshooting help page.