Where is the advance wristband collection point?
For the first time in 2020, we are allowing wristbands to be collected and topped up on Friday 21 February 2020 from the Festival Venue. Head to the Armagh Street Bridge entrance at North Hagley Park and look for the ‘Wristband Collection’ signs. Early collection is available from 10.00am – 7.00pm on Friday only.
I have a UCSA Combo pass. Can I still collect my wristband early?
No – restrictions apply to UCSA combo ticket purchasers. As per the UCSA Special Category entry conditions, UCSA Combo ticket holders must collect their wristband from the UCSA building on Saturday 22nd February between 11.00am and 3.00pm, before catching a bus to the venue. Further info on UCSA Special Entry Conditions is available in the UCSA section above.
Why should I collect wristbands early?
Collecting your wristband on Friday will give you access to priority access lanes at the Festival Entrance, meaning you only have to proceed through the Security Screening point. It also means you can skip the queues at the AWOP bank on the day, allowing you to proceed straight to our on-site retailers, food vendors and bars with your pre-loaded wristband ready to go.
How do I get my wristband if I cannot make it to the venue on Friday?
You can collect your wristband on the day from the Festival Entrance after proceeding through the Security Screening point.
Where is AWOP payment accepted?
All bars, food vendors, merchandise outlets and the Cosmic General Store accept AWOP payment. You will need to top up your wristband in order to make purchases at the event.
Can I choose to pay with Cash, EFTPOS, or credit instead?
No, none of our bars, vendors or stores accept any other forms of payment – we use AWOP only.
AWOP is a fast, secure way of paying for your drinks, food and merchandise at the festival. It speeds up service meaning you spend less time in queues and prevents us mishandling your cash – the pre-set prices ensure you are never overcharged and all of your transactions are tracked for us to prove where your money was spent.
Can I pre-load money onto my wristband?
If you collect your wristband at the early collection point on Friday, you can top up at the same time. For everyone else, top-ups are available on event day only, from the AWOP bank stations inside the venue.
What payment options are available to top up my wristband?
You can top up your wristband at the AWOP Bank using Cash, EFTPOS and Credit.
What is the activation fee?
The activation fee is a one-time charge that you pay with your first top up. You can choose to include it in your top up or pay the extra on top so your full top up value is available to spend.
Do I pay the activation fee every time I add money to my wristband?
No, this is a one-time fee that is only charged the first time you load your wristband. Subsequent top ups are free!
How can I get my money back off my wristband on the day?
Visit any AWOP Bank or Roving AWOP Crew to receive your full balance back immediately.
I forgot to redeem my money back after the festival, what can I do?
Visit www.awop.co.nz/electric-avenue to apply for your refund to be deposited directly into your bank account. You will need your chip number, found on the underside of your wristband. Always keep your wristband until the funds have cleared in your account. We will need the chip number if there are any issues with payment.
How long are refunds open after the event?
You have four weeks from the end of the festival to claim your refund. Refunds for the 2020 event close on 22 March 2020.
When will I receive my online refund?
All refunds are processed on the Thursday after your request has been received, meaning the funds should show in your account on the Friday, but some delays can occur.
My refund hasn’t appeared yet, how can I track it down?
You’ll need your chip number (found on the underside of your wristband). With this, the AWOP team will be able to trace your payment and troubleshoot whatever is holding up the payment process. Please contact them directly using the contact form on their website. www.awop.co.nz