FREQUENTLY ASKED QUESTIONS
Electric Avenue Music Festival – New Zealand’s boldest, brightest and biggest celebration of Music, Arts and Culture is back for 2022 and promises to be more vibrant than ever – with more than 35 acts, four unique stage zones and 12 hours of non-stop festival fun, Electric Avenue Music Festival promises to deliver another blast of energy when it returns to Christchurch’s Hagley Park on February 26th 2022.

FIRST LINEUP ANNOUNCEMENT:
LORDE – DRAX PROJECT – HARPER FINN – LEE MVTTHEWS – SUMMER THIEVES – SUPERGROOVE + MORE TO BE ANNOUNCED

Select an FAQ Category from the Tabs below to see some of our most frequently asked questions and answers.

FAQ's - Ticketing

Where can I purchase Tickets?

Tickets are on sale now! Click the button below to secure yours.

BOOK NOW

Do I need to print my tickets?

Physical tickets are much faster – we recommend you print them however we are able to scan from most mobile devices.

Can I purchase tickets at the gate?

Tickets will be only available on the gate if the event does not sell out in advance. Tickets to the 2021 event sold out more than a month in advance, so we strongly recommend purchasing your tickets at your earliest opportunity.

How can I enquire about credit card payments, instalments, or other ticketing transactions?

Please contact the ticketing agent directly by using the TicketFairy support feature at the button below.

TICKETFAIRY SUPPORT

Why is my ticket not appearing in my inbox?

Tickets should be sent immediately on the successful receipt of payment. For instalment payments, that won’t happen until funds have cleared from your final instalment. If your payment was successfully completed and tickets still haven’t appeared in your Inbox, Junk or Spam folders, please contact TicketFairy support at the button below.

TICKETFAIRY SUPPORT

I've purchased a ticket on Viagogo, Tixel, or another unauthorised platform. Can I verify if they are legitimate?

We can never guarantee the validity of a ticket that was purchased through a third-party platform. Unfortunately, we’ve had to deny entry in the past to people who purchased fraudulent or duplicate tickets sold on these websites.

I can no longer attend. How can I resell my ticket?

Once public sales end, the TicketFairy resale platform will activate for both private and market sales. To list your ticket, simply login to your TicketFairy account and find the relevant tickets under the My Orders tab.

You can list your ticket for public sale via the TicketFairy marketplace, or enter the email address of your purchaser for a private sale. Your recipient will receive an email directly from TicketFairy with instructions to complete the transaction on the TicketFairy platform.

Look out for warning signs – if a reseller is requiring you to make a payment deposit outside of the TicketFairy resale platform (such as bank transfer or Paypal) there’s a good chance this is a fraudulent ticket sale and we recommend you do not proceed.

Always check the URL link in your browser’s addressbar. Only proceed if it contains the URL www.theticketfairy.com or www.ticketfairy.com.

Can I change the name on my ticket?

Sorry, in an effort to prevent ticket fraud, name changes are not available at any time. You can still use the TicketFairy resale to sell your ticket to a new ticket holder. Refer the FAQ answer immediately above.

Does the name on my ticket need to match my ID?

All ticket holders must carry valid Photo ID that matches the name printed on/registered to your ticket. Any person who presents at the Festival with a ticket which does not match their ID will be refused entry, and the ticket will be cancelled, without refund.

What is the difference between General Admission ticket tiers?

The General Admission Tier reflects the time you have purchased your Electric Avenue Music Festival ticket. We love to reward our early-purchasers with sweet ticket discounts, however all General Admission tiers receive exactly the same access to our great stages, music, bars and attractions at the Festival!

FAQ's - Age & ID

Is Electric Avenue Festival R18?

Yes, you must be 18 years or above on 26 February 2022.

Can I attend if I bring my parent or legal guardian?

No, you must be 18 years of age. You cannot attend, even if you are supervised.

Can I bring my dependent child, toddler or infant?

No, all attendees must be aged 18 years or above. The law does not permit infants, toddlers or other small children to attend.

My 18th birthday is soon after the Festival. Can I attend?

No, you must be 18 years of age on the day of the festival. You cannot attend.

What forms of ID are able to be accepted?

There are only three types of ID we can accept, all of which must be current and valid on the day of the Festival. They are:

  • NZ Photo Drivers’ Licence
  • NZ or International Passport
  • Kiwi Access Card (previously known as the ‘18+ Card’)

How can I get a KiwiAccess card?

The Kiwi Access Card (formerly known as the 18+Card) can be used as evidence of age and/or photographic identification in New Zealand. It costs approximately $55 incl. GST.

You can download an application from their website or pick up in-store from participating AA and NZPost locations.

What makes an ID "current and valid?"

A “valid ID” means any of the three government issued official identification documents that is recognised under the Sale and Supply of Alcohol Act 2012. These include;

  • NZ Photo Drivers’ Licence
  • NZ or International Passport
  • Kiwi Access Card (previously known as the ‘18+ Card’)

A “current ID” is any “valid ID” that has not expired. Current ID’s have an expiration date that is later than 26 February 2022.

I have lost my approved ID, what can I do?

You must have one of the three forms of approved ID to enter the festival. We cannot accept any other forms of ID whatsoever, so if there’s still time, apply for a new ID (emergency passports are often the quickest option), otherwise, sorry – better luck next year!

Can I use my Birth Certificate, Firearms License, Student ID or any other unapproved ID?

No. We can only accept the approved forms of ID as listed above. It’s a law thing, not our choice!

Does the name printed on my ticket need to match my ID

Yes, your ID must match the name printed on the front of your Ticket. Strict ID Checks will be in place at the entry to the Festival to verify all tickets are carried by the correct named person. This reduces the risk of ticket scalping, fraud, and improves our ability to quickly contact trace if the need should arise.

FAQ's - VIP Experience

What is included with a VIP Experience ticket?

The VIP Experience package is amongst the most sought after festival experiences in the country. It includes:

  • Priority Entry through the dedicated VIP entry lanes
  • An expanded complimentary bar offering including RTD’s by Long White Vodka, Jim Beam, Canadian Club, Red Bull Vodka, Cassels Brewing Co. Beer and Cider, Main Divide Wine, Sparkling Wine, plus a selection of complimentary non-alcoholic beverages
  • Unrivalled complimentary festival cuisine by the team at Superluxe to keep you fuelled all day
  • An exclusive courtyard area to relax and unwind between sets
  • Luxury flushing loos
  • Hair & beauty touch-up stations for both Men and Women
  • Arcade games and other exclusive attractions
  • VIP Coat & Bag Check

Are there any VIP Experience tickets remaining?

VIP Experience tickets have reached the maximum available capacity and are sold out. There will not be any further releases of VIP Experience tickets for the 2022 event.

Can I purchase a VIP Upgrade for an existing ticket?

Sorry, VIP Upgrades are not available. VIP is sold out.

Where is the VIP Area located?

The VIP area is located adjacent to the Park Stage (the main stage). You can come and go from the VIP area throughout the day.

Are there any limits on food and beverage in VIP?

Electric Avenue Music Festival takes pride in being a responsible host.

While there are not any pre-determined limits on the consumption of food and beverages within the VIP area, all of our guests are subject to the Event’s policies regarding the responsible consumption of alcohol. No person is permitted to access alcohol or remain at the Festival if they are showing any signs of intoxication.

To ensure you last the distance, be sure to drink responsibly, consume plenty of food and stay hydrated. Any persons showing any signs of intoxication will be immediately evicted from the venue – not just the VIP Area.

FAQ's - Getting There

Where is the Festival located?

The Festival is held at the Entertainment Triangle, North Hagley Park.

We recommend accessing the venue via either of the two drop off areas located at Park Terrace and Harper Avenue. The entrance to the Festival is near the Armagh Street Bridge. Click the button below to view on Google Maps.

GOOGLE MAPS: FESTIVAL LOCATION

Where are the dedicated Uber / Taxi / Public "Drop off Zones" (and collection)

There is one dedicated private drop-off area near the venue.

HARPER AVENUE WESTBOUND (ALL DAY)

A temporary taxi, uber and public drop off location is installed on the Westbound side of Harper Avenue. Vehicles must approach from Bealey Avenue or Carlton Mill Road.

Note: U Turns are not permitted from the Eastbound lanes of Harper Avenue.

Due to extensive road closures at and around Armagh Street, Park Terrace and Rolleston Avenue at the conclusion of the event, the Park Terrace drop off and collection area will be unavailable. Please use the Harper Avenue Westbound Drop Off Zone.

Can I drive to Electric Avenue Festival?

We do not recommend driving to the Festival. There are significant road closures, no-turning and no-parking restrictions. We do expect significant delays around the Festival venue.

Where can I park my vehicle?

We 100% recommend that you do NOT drive to the venue. There is no car parking available within Hagley Park, and street parking is time restricted and monitored closely on the day of the event.

Clamping and towing can be expected in the area, particular along Armagh Street, Park Terrace and Rolleston Avenue. There are some nearby parking lots (Wilson’s and Council spaces) which are a good option for those with travelling with a Sober Driver who absolutely must have their vehicle.

Can I use a ride-share app to access the Venue?

Absolutely, use your favourite ride-share app to secure your ride to the Festival. There’s a dedicated ride share drop off point on Rolleston Avenue, right outside the festival entrance. Refer to the “Drop Off Zone” instructions above.

Can I use public transport to the venue?

Yes! If you’re on the bus route for bus number 17 – you’re in luck! Route 17 (both Northbound, and Southbound services) cross right past the main entrance. A temporary stop will be in place on Rolleston Avenue for Northbound travellers, while the existing Park Terrace stop will be operating for Southbound travellers – expect delays on this route during peak arrival and departure periods.

The Bus Interchange is just a few minutes’ walk from the venue, and both the Blue Line and number 28 buses travel within a couple of blocks of the main entrance (disembark at any Victoria Street stop).

Can I lime scooter to the venue?

Of course you can – we just request that you park these clear of access ways in the signposted Lime Scooter Parking areas.

What other transport options are available?

We have provided dedicated festival buses for attendees who have purchased a UCSA Orientation Combo Pass, or a LUSA Orientation Combo Pass. There are no other official Festival transport options but Taxi, Ride Share and private drop off zones are available as described above.

FAQ's - Information for University Students

WHAT IS A UCSA / LUSA COMBO PASS?

Team Event, in partnership with the UCSA and LUSA, have teamed up to give University of Canterbury AND Lincoln University students access to multiple Orientation-Week events and the Electric Avenue Music Festival for a sweet single-ticket price!

Purchase your UCSA or LUSA Combo Pass and get access to a range of University Events combined with your EA ticket.

DO I HAVE TO BE A STUDENT TO PURCHASE A COMBO PASS?

Yes – to purchase this ticket, students must have a Student ID that is issued by the University of Canterbury or Lincoln University, and must be valid for the 2022 study year.

WHERE CAN I COLLECT MY COMBO PASS WRISTBAND?

UCSA MEMBERS

UCSA Combo ticket holders MUST check in at the UCSA Foundry building between 11.00am and 3.00pm on Saturday 26th February 2022 to collect their wristband. Please check your ticket for your pre-allocated bus transport time. UCSA Combo ticket holders cannot use their tickets at the Festival Entrance.

 

LUSA MEMBERS

LUSA Combo ticket holders MUST check in at the Lincoln Students Association building between 11.00am and 3.00pm on Saturday 26th February 2022 to collect their wristband. Please check your ticket for your pre-allocated bus transport time. LUSA Combo ticket holders cannot use their tickets at the Festival Entrance.

HOW DO COMBO PASS TICKETHOLDERS GET TO THE VENUE?

UCSA & LUSA Combo ticket holders must travel to the Festival venue on the buses provided. These buses are free for UCSA & LUSA Combo ticket holders.

WHICH BUS DO I TRAVEL ON?

UCSA MEMBERS

UCSA Combo buses are allocated with your ticket. Ticket holders must arrive at the UCSA Building at least 30mins prior to their Scheduled departure. If you do not make your departure time, we cannot guarantee a space will be available on a later run. Missing your bus will void your Festival ticket and entry is not permitted for UCSA Ticket holders at the Festival Entrance.

 

LUSA MEMBERS

LUSA Combo buses are allocated with your ticket. Ticket holders must arrive at the LUSA Building at least 30mins prior to their Scheduled departure. If you do not make your departure time, we cannot guarantee a space will be available on a later run. Missing your bus will void your Festival ticket and entry is not permitted for LUSA Ticket holders at the Festival Entrance.

WHEN DO BUSES DEPART?

UCSA MEMBERS

Check back here soon for a full bus timetable.

 

LUSA MEMBERS

Check back here soon for a full bus timetable.

I CAN'T MAKE THE LAST BUS DEPARTURE - ARE THERE OTHER OPTIONS?

No – the last bus will depart at 3.00pm sharp. If you have not checked in and boarded a bus at the correct time, YOU WILL NOT BE PERMITTED ENTRY to the festival. This policy will be strictly enforced.

WHAT WILL HAPPEN IF I PRESENT A COMBO PASS AT THE FESTIVAL ENTRANCE?

Any UCSA or LUSA Combo ticket holder who arrives at the venue without first checking in at their allocated departure point and travelling on a supplied bus will be REFUSED ENTRY, without refund.

WHAT OTHER ACTIVITIES ARE HAPPENING AT THE DEPARTURE POINTS?

The EDGE Canterbury are stoked to support both the UCSA & LUSA with a free BBQ breakfast and refreshments prior to departure. Note the pre-departure location is strictly alcohol free. Carrying or consuming alcohol in this area will result in us refusing boarding of buses, and your ticket will be cancelled, without refund.

ARE THERE ANY OTHER PERKS FOR UNIVERSITY COMBO PASS HOLDERS?

You’ve already received your wristband, so you can skip the ticketing queue and proceed straight through Security Screening in the dedicated Combo Pass entrance lanes. You get the same access to our incredible stages, music, markets and activities as every other General Admission ticket holder.

FAQ's - Cashless Payment

What is Cashless Payment?

Cashless Payment enables faster, more secure and tracked transacting for purchases of food, beverages and merchandise on site at Electric Avenue Music Festival. It reduces service times and financial fraud involved with Cash Handling and enables the transacting to be conducted completely offline, without relying on internet connections which can be slow and disrupted by high traffic volume as a result of the Festival.

We want to ensure your bar experience is as smooth as possible, and Cashless is a key tool in achieving that result.

Where is Cashless Payment accepted?

Cashless Payment is accepted at all Festival bars, food outlets, market stalls and the official Festival and Artist Merchandise store.

Can I use other payment methods (Cash, EFTPOS, etc)?

No. None of our Festival bars, food outlets, market vendors or merchandise retailers accept other payment options. Cashless Payment is the only way to transact at Electric Avenue Music Festival.

Can I pre-load my Cashless wristband?

Information about advance loading of cash to your Festival wristband will be updated here closer to the Festival Date.

How can I top up my Cashless wristband on site at the Festival?

We strongly recommend using the advance top-up option, however if you’re unable for any reason, a top up bank on site at the Festival will be available to load your wristband using Cash, EFTPOS and Credit Card (Visa, MasterCard).

What is the Activation Fee?

Fees will be updated closer to the Festival.

Do I pay any fees on second and subsequent top-ups?

No, this is a one-time fee that is only charged the first time you load your wristband. Subsequent top ups are free!

How can I get my money back off my wristband?

Visit any Cashless Payments Bank or Roving Cashless Crew to receive your full balance back immediately. There is no charge for cash refunds at the Festival. A processing fee may apply for online refunds.

I forgot to claim my refund on site, how can I get my balance refunded?

Visit our Cashless Payment provider’s website top apply for your refund to be deposited directly into your bank account. You will need your chip number, found on the underside of your wristband. Always keep your wristband until the funds have cleared in your account. We will need the chip number if there are any issues with payment.

When do refund claims close?

You have four (4) weeks from the end of the festival to claim your refund. Refunds for the 2022 event close on 26 March 2022.

When can I expect to see funds from my online refund claim?

All refunds are processed on the Thursday after your request has been received, meaning the funds should show in your account on the Friday, but some delays can occur from time to time. Please allow up to four business days from the Thursday after your request.

My refund hasn't appeared in my account - how can I find out what's happened?

You’ll need your chip number (found on the underside of your wristband). With this, the Cashless Provider team will be able to trace your payment and troubleshoot whatever is holding up the payment process. Please contact them directly using the contact form on their website.

FAQ's - Conditions of Entry

WHAT ARE THE CONDITIONS OF ENTRY?

Check out the full Electric Avenue Festival Conditions of Entry HERE.

CAN I BRING A SMALL PERSONAL BAG INTO THE FESTIVAL?

Yes, provided your small personal bag is no bigger than 30cm x 30cm x 30cm in size. We recommend bringing a single-pocket bum bag to hold essential items only. We recommend bringing transparent bags if possible, to speed up your bag check process.

CAN I BRING A LARGE DUFFLE BAG, BACKPACK, OR RUCKSACK INTO THE FESTIVAL?

Large bags greater than 30x30x30cm in size are strictly prohibited.

WHAT ITEMS ARE PROHIBITED TO BE BROUGHT INTO THE FESTIVAL?

Check out the full list of prohibited items HERE.

FAQ's - Food and Market Vendors

WHAT FOOD VENDORS WILL BE TRADING AT THE FESTIVAL?

A full list of food vendors will be available here closer to the Festival.

DO YOU CATER TO DIETARY REQUIREMENTS & ALLERGIES

We have dozens of food vendors operating at the Festival, most of whom cater to a diverse range of dietary requirements, preferences and allergies. We also have specialist GF, DF, Vegetarian and Vegan food vendors so all of our guests can rest assured there’s something at the festival for them.

I HAVE AN UNUSUAL FOOD REQUIREMENT - WHAT ARE MY OPTIONS?

Please contact our team using the Contact Us webform from the navigation menu at the top of this page.

FAQ's - Accessibility

DOES ELECTRIC AVENUE FESTIVAL CATER FOR PERSONS WITH ACCESS NEEDS?

Electric Avenue Music Festival is committed to ensuring persons of all access abilities are able to enjoy our full day festival in the heart of Christchurch city. The Festival’s location within the CBD means persons with particular access needs are able to access our festival with some planning and enjoy live music, food and beverages amongst a world class festival setting.

Electric Avenue Festival is however located within an outdoor, greenspace venue. Some high needs patrons may wish to consider bringing a carer, or making plans in advance to ensure they can enjoy all this Event has to offer.

Hagley Park is a reasonably flat venue, however the Festival is spread across a significant area and there may be the need to travel significant distances to see some acts, attractions and stages. There may be some uneven surfaces and moderate terrain (tree roots, pathways, grass fields) to navigate while within the venue.

ARE THERE ANY ACCESSIBLE PARKING OPTIONS?

There is a dedicated festival accessible parking area located within the first bay of the Botanic Gardens Carpark. Please note, this area is accessible by permit holders only. The walk to the Festival entrance is approximately 250m and may require some assistance for users with significant access needs (speed humps along the access route).

Other on street options may be suitable but can be time restricted and we do not recommend leaving vehicles on the adjacent streets due to significant traffic management.

WHERE IS THE ACCESSIBLE ENTRY TO THE VENUE

The entry to the venue may pose extra challenges to patrons in wheelchairs due to limited entry width. If you are concerned about access via the principal entrance, please head to the info kiosk located immediately to the right of the main entrance (via Armagh Street Bridge) and a member of our team will be able to assist you in entering.

WHAT ACCESSIBLE TOILET FACILITIES ARE AVAILABLE?

Every GA toilet block has at least one (1) Accessible toilet facility. These toilets are locked with a combination lock to ensure they’re available for use by persons with genuine access needs, and not occupied by persons who do not need them.

You can request the lock code by visiting the event office on arrival, or speak to the toilet block Security Guard who can provide the code to you.

If you require assistance accessing or finding these toilet facilities, please speak to our team at the guest info kiosk.

ARE THERE ANY ACCESSIBLE VIEWING PLATFORMS

The Park Stage (our Main Stage) has a dedicated viewing platform for persons with access needs. This platform is monitored at all times and is accessible to any person with access needs. This may include wheelchair users, or persons unable to stand for extended periods of time. Chairs are available on the platform for use on request. The platform is accessed via a gently sloping ramp. If you have high access needs, please see one of our team members for assistance in accessing this space.

If you are not a wheelchair user, our Security staff may request a little information from you to ascertain your need to use this space – we mean no offence, we just wish for these facilities to be available to those who need it most. Please support these efforts by letting our team know a little about your needs when you arrive at the platform entry.

Persons with access needs are permitted to bring up to one (1) carer or companion with them onto the viewing platform. Please note that during periods of high demand we may request that those who are not dependant upon their companion make room for others with access needs. Your companion will be able to stand nearby/immediately in front of the platform.

WHERE CAN I FIND INFORMATION ABOUT OTHER ACCESS CONSIDERATIONS?

We appreciate you may have specific needs that we have not addressed above. If you’d like to reach out to our customer experience team, please send us an email outlining your requests/specific needs to info@teamevent.co.nz and we’ll do our best to assist wherever possible.

FAQ's - Other

WHAT ARTISTS ARE PERFORMING AT THE FESTIVAL?

Our full lineup is out now. Check it out HERE.

WHEN DOES THE EVENT START & END?

GATES OPEN: 11.00am
GATES CLOSE: 7.00pm
EVENT ENDS: 11.00pm

WHEN DO GATES OPEN?

Gates open at 11.00am on Festival day.

WHEN DO GATES CLOSE?

Gates close at 7.00pm sharp on Festival day. Late entry will not be permitted. You must be inside the festival prior to 7.00pm.

DOES THE NAME ON MY TICKET HAVE TO MATCH MY ID?

Yes. EA2022 Tickets are named; your approved ID must match the name printed on your ticket.

AM I ABLE TO LEAVE THE FESTIVAL AND RETURN LATER?

No, once you leave the festival that’s it. You won’t be allowed to re-enter the festival. There are strictly no ‘pass outs.’

CAN I BRING A SEALED BOTTLE OF WATER INTO THE FESTIVAL?

No, no food or drink is permitted. You may bring one empty plastic drinking water bottle, up to 1L in size. There are plenty of taps inside the venue to fill these up with. Glass, metal and other solid bottles will not be permitted.

CAN I BRING A BAG INTO THE FESTIVAL?

Small bags, bum bags and handbags up to 30cm x 30cm are permitted inside the festival. Bags larger than 30cm x 30cm will not be permitted.

CAN I BRING AN UMBRELLA OR PARASOL?

No, umbrellas are not permitted.

THE FORECAST SUGGESTS RAIN OR POOR WEATHER, WHAT SHOULD I DO?

Poor weather is part of the excitement of a live outdoor event. Make sure you check the forecast in advance, prepare with warm clothing and rain protection (Coats or Ponchos) but do not bring a heavy, bulky jacket which could slow down your entry to the venue.

Electric Avenue Music Festival is an all-weather event, and sheltered cover is limited within this venue. Plan ahead to ensure you can enjoy the festival safely – preparedness is your friend.

CAN YOU STORE MY JACKET UNTIL I GET COLD?

There is a coat check in VIP only. If you are attending in General Admission, we are unable to store coats or bags. Pack light and bring only what you absolutely need.

I’D LIKE TO PERFORM AT EAMF – HOW CAN I APPLY?

Visit the Get Involved tab for applications to perform. Note: due to the volume of requests we receive of this nature it may not always be possible to respond to all interested artists.

 

To help get your band/act in front of our team;

DO
Include your name, bio and location of residence
Include a press kit, if you have one
Include your best contact email address and phone numbers
Include links to any  Spotify, Apple Music, Soundcloud, YouTube or other online profiles

DO NOT
Send video material by email
Send duplicate requests
Expect a call back (In some cases, we may only be able to make contact with successful artists).

CAN I APPLY TO VOLUNTEER AT EA 2022?

Please visit the GET INVOLVED section of this website.

CAN I APPLY FOR PAID ROLES AT EA 2022?

Please visit the GET INVOLVED section of this website.

CAN I APPLY FOR AN INTERNSHIP WITH TEAM EVENT?

We are not currently accepting interns for the 2022 season.

I OWN A DRONE (UAV), CAN I FLY IT OVER THE FESTIVAL?

No, it is a criminal offence to operate UAV’s over the Festival venue. The Civil Aviation Authority (CAA) and Christchurch City Council prohibit the use of drones over crowds of this size and over Public Spaces such as Hagley Park. The New Zealand Police have also established a no-fly zone over the locality of the venue on the Festival day, and days leading up to the Festival.

Our team, working alongside the NZ Police, will protect our airspace by terminating any unuauthorised drone flight that attempts to fly over the venue. Terminated drones will be handed to Police for investigation.

We strongly recommend avoiding the Hagley Park area on the day of the event.

STAY IN THE LOOP