ELECTRIC AVENUE FESTIVAL
Christchurch’s biggest day out is back and bigger than ever – with more than 25 acts, multiple stages and 12 hours of festival fun, Electric Avenue Music Festival promises to deliver another huge celebration of music and arts right in the heart of Christchurch’s Hagley Park on February 27th 2021.
Where can I purchase tickets online?
Purchase tickets by CLICKING HERE
Do I need to print my tickets out?
Physical tickets are much faster – we recommend you print them however we are able to scan from most mobile devices.
Can I purchase tickets at the gate?
Gate Sales will only be available if the event does not sell out.
I have a query about Credit Card payment, Direct Deposits, Instalments or other ticketing transactions.
Please contact the ticketing agent directly by emailing: https://support.ticketfairy.com/hc/en-us
Why is my ticket not appearing in my email inbox?
Tickets should be sent immediately on the successful receipt of payment. If yours haven’t appeared yet, please contact https://support.ticketfairy.com/hc/en-us
I’ve purchased tickets from Viagogo, Facebook or Trademe. Can you tell me if they are valid?
We can never guarantee the validity of a ticket that was purchased through a third-party platform. Unfortunately, we’ve had to deny entry in the past to people who purchased fraudulent or duplicate tickets sold on these websites.
I can no longer attend – how can I resell my ticket?
We understand that things pop up unexpectedly. If you do choose to on sell we request that you do so through your own networks, and avoid platforms such as Viagogo, Facebook Marketplace and Trademe. We also ask that you only sell tickets for their face value.
Can I change the name on my ticket?
Yes. You just need to log into your Ticket Fairy account and you will be able to edit the name on your tickets. Your ticket name must match your ID name.
What’s the difference between Tier 1 and other tickets?
The General Admission Tier reflects the time you have purchased your Electric Avenue Music Festival ticket. We love to reward our early-purchasers with sweet ticket discounts, however all General Admission tiers receive exactly the same access to our great stages, music, bars and attractions at the Festival!
Is Electric Avenue Music Festival R18?
Yes, you must be 18 years or above on 27 February 2021.
I’m 17 or younger – can I come if I bring my parent or caregiver?
No, you must be 18 years of age. You cannot attend, even if you are supervised.
Can I bring my dependent child, toddler or infant?
No, all attendees must be aged 18 years or above.
I turn 18 just a couple of days after the festival. Can I attend?
No, you must be 18 years of age on the day of the festival. You cannot attend.
What proof of age ID will you accept?
There are only three types of ID we can accept, all of which must be current and valid on the day of the Festival. They are:
WHAT IS A KIWI ACCESS CARD? The Kiwi Access Card (former 18+Card) can be used as evidence of age and/or photographic identification in New Zealand. It costs $55 incl GST. You can download an application from their website or pick up in-store from participating AA and NZPost locations.
Who can apply? Anyone who is over the age of 18 can apply for a Kiwi Access Card including long-term or short-term visitors, international tourists as well as Kiwis. You can apply anytime on, after or one month prior to your 18th birthday. You will not receive your card until after you turn 18.
How long will it take for me to receive my card? Approximately two weeks. There is no way to fast-track this process. If you’ve been waiting for longer than this, please contact us on info@kiwiaccess.co.nz or 04 381 9937, between 9am and 5pm, Monday to Friday (excluding public holidays).
What makes an ID “current & valid”?
A “valid ID” means any of the three government issued official identification documents that is recognised under the Sale and Supply of Alcohol Act 2012 (listed above).
A “current ID” is any “valid ID” that has not expired. Current ID’s have an expiration date that is later than 22 February 2020.
I have lost my approved ID, what can I do?
You must have one of the three forms of approved ID to enter the festival. We cannot accept any other forms of ID whatsoever, so if there’s still time, apply for a new ID (emergency passports are often the quickest option), otherwise, sorry – better luck next year!
Can I use my Birth Certificate, Firearms License and a UC Student ID with my age on it?
No. We can only accept the approved forms of ID as listed above. It’s a law thing, not our choice!
Does the name on my ticket need to match the name on my ID?
No, however we may request original proof of purchase from Dash Tickets if there are any issues at the gates.
How can I purchase VIP Tickets?
Purchase tickets by CLICKING HERE
Can I purchase a VIP Upgrade for an existing ticket?
Sorry, VIP Upgrades are not available.
Where is the VIP Area located?
The VIP area is located adjacent to the Lake Stage. You can come and go from the VIP area throughout the day.
What is included with the VIP Package?
The EA 2021 VIP Package is amongst the most sought after festival experiences in the country. It includes:
Which part of Hagley Park is the Festival located in?
The venue is in North Hagley Park – the best entrance is via the Armagh Street Bridge.
CLICK HERE FOR A MAP
Can I drive to Electric Avenue Music Festival?
We do not recommend driving to the Festival. There are significant road closures, no-turning and no-parking restrictions. We do expect significant delays around the Festival venue.
Where can I park my vehicle?
We 100% recommend that you do NOT drive to the venue. There is no car parking available within Hagley Park, and street parking is time restricted and monitored closely on the day of the event. Clamping and towing can be expected in the area. There are some nearby parking lots (Wilson’s and Council spaces) which are a good option for those with travelling with a Sober Driver who absolutely must have their vehicle.
Can I ride share to the venue?
Absolutely, use your favourite ride-share app to secure your ride to the Festival. There’s a dedicated ride share drop off point on Rolleston Avenue, right outside the festival entrance. We suggest you request your drop off point at Christ’s College – it’s the closest landmark.
Can I use Public Transport to the venue?
Yes! If you’re on the bus route for bus number 17 – you’re in luck! Route 17 (both Northbound, and Southbound services) cross right past the main entrance. A temporary stop will be in place on Rolleston Avenue for Northbound travellers, while the existing Park Terrace stop will be operating for Southbound travellers – expect delays on this route during peak arrival and departure periods.
The Bus Interchange is just a few minutes’ walk from the venue, and both the Blue Line and number 28 buses travel within a couple of blocks of the main entrance (disembark at any Victoria Street stop).
Can I Lime Scooter to the venue?
Of course you can – we just request that you park these clear of access ways in the signposted Lime Scooter Parking areas.
Are there dedicated buses to the venue?
We have provided dedicated festival buses for attendees who have purchased a UCSA Orientation Combo Pass ONLY. Combo Pass holders must use the buses provided or be denied entry at the gate. Unfortunately, there are no buses for other ticket holders.
What is a UCSA Combo Pass?
The UCSA and Team Event have partnered to offer UCSA Members access to multiple Orientation events and the Electric Avenue Music Festival for a sweet single-ticket price!
Do I have to be a student to purchase a combo pass?
Yes – to purchase this ticket, students must have a Student ID that is issued by the University of Canterbury and valid for the 2020 study year.
Where can I collect my UCSA wristband?
UCSA Combo ticket holders MUST check in at the UCSA Foundry building between 11.00am and 1.00pm on Saturday 22nd February 2020 to collect their wristband. UCSA Combo ticket holders cannot use their tickets at the Festival Entrance.
How do UCSA ticket holders get to the venue?
UCSA Combo ticket holders must travel to the Festival venue on the buses provided. These buses are free for UCSA Combo ticket holders.
When do buses depart?
UCSA Combo buses depart the foundry every half hour – starting at 11.00am. The last bus will depart at 1.30pm, but we suggest allowing plenty of time to avoid being left behind.
Are there buses running later than 1.30pm?
No – the last bus will depart at 1.30pm. If you have not checked in and boarded a bus before 1.30pm you WILL NOT BE PERMITTED ENTRY to the festival.
What else is happening at the UCSA Foundry check in location?
The epic team at The Edge Canterbury are stoked to provide UCSA Combo ticketholders with a free BBQ Brunch prior to boarding buses. Come early and visit The Edge Canterbury to grab some food and check out what other sweet activities and giveaways they have for UCSA Combo ticketholders!
What will happen if I try to enter the Festival at the venue with a UCSA Combo ticket?
Any UCSA Combo ticket holder who arrives at the venue without first checking in at the UCSA Foundry and travelling on a supplied bus will be REFUSED ENTRY, without refund.
Do UCSA Combo ticket holders get anything else at the Festival?
You’ve already received your wristband at the UCSA Foundry Check in location, so you can skip the ticketing queue and proceed straight through Security Screening in the dedicated UCSA Combo entrance lanes. You get the same access to our incredible stages, music, markets and activities as every other General Admission ticket holder.
Where is the advance wristband collection point?
For the first time in 2020, we are allowing wristbands to be collected and topped up on Friday 21 February 2020 from the Festival Venue. Head to the Armagh Street Bridge entrance at North Hagley Park and look for the ‘Wristband Collection’ signs. Early collection is available from 10.00am – 7.00pm on Friday only.
I have a UCSA Combo pass. Can I still collect my wristband early?
No – restrictions apply to UCSA combo ticket purchasers. As per the UCSA Special Category entry conditions, UCSA Combo ticket holders must collect their wristband from the UCSA building on Saturday 22nd February between 11.00am and 3.00pm, before catching a bus to the venue. Further info on UCSA Special Entry Conditions is available in the UCSA section above.
Why should I collect wristbands early?
Collecting your wristband on Friday will give you access to priority access lanes at the Festival Entrance, meaning you only have to proceed through the Security Screening point. It also means you can skip the queues at the AWOP bank on the day, allowing you to proceed straight to our on-site retailers, food vendors and bars with your pre-loaded wristband ready to go.
How do I get my wristband if I cannot make it to the venue on Friday?
You can collect your wristband on the day from the Festival Entrance after proceeding through the Security Screening point.
Where is AWOP payment accepted?
All bars, food vendors, merchandise outlets and the Cosmic General Store accept AWOP payment. You will need to top up your wristband in order to make purchases at the event.
Can I choose to pay with Cash, EFTPOS, or credit instead?
No, none of our bars, vendors or stores accept any other forms of payment – we use AWOP only.
Why AWOP?
AWOP is a fast, secure way of paying for your drinks, food and merchandise at the festival. It speeds up service meaning you spend less time in queues and prevents us mishandling your cash – the pre-set prices ensure you are never overcharged and all of your transactions are tracked for us to prove where your money was spent.
Can I pre-load money onto my wristband?
If you collect your wristband at the early collection point on Friday, you can top up at the same time. For everyone else, top-ups are available on event day only, from the AWOP bank stations inside the venue.
What payment options are available to top up my wristband?
You can top up your wristband at the AWOP Bank using Cash, EFTPOS and Credit.
What is the activation fee?
The activation fee is a one-time charge that you pay with your first top up. You can choose to include it in your top up or pay the extra on top so your full top up value is available to spend.
Do I pay the activation fee every time I add money to my wristband?
No, this is a one-time fee that is only charged the first time you load your wristband. Subsequent top ups are free!
How can I get my money back off my wristband on the day?
Visit any AWOP Bank or Roving AWOP Crew to receive your full balance back immediately.
I forgot to redeem my money back after the festival, what can I do?
Visit www.awop.co.nz/electric-avenue to apply for your refund to be deposited directly into your bank account. You will need your chip number, found on the underside of your wristband. Always keep your wristband until the funds have cleared in your account. We will need the chip number if there are any issues with payment.
How long are refunds open after the event?
You have four weeks from the end of the festival to claim your refund. Refunds for the 2020 event close on 22 March 2020.
When will I receive my online refund?
All refunds are processed on the Thursday after your request has been received, meaning the funds should show in your account on the Friday, but some delays can occur.
My refund hasn’t appeared yet, how can I track it down?
You’ll need your chip number (found on the underside of your wristband). With this, the AWOP team will be able to trace your payment and troubleshoot whatever is holding up the payment process. Please contact them directly using the contact form on their website. www.awop.co.nz
What are the Conditions of Entry?
Check out the full Electric Avenue Festival Conditions of Entry HERE.
Can I bring a bag into the venue?
Yes, provided your bag, backpack or handbag is no bigger than 30cm x 30cm x 30cm in size. We recommend bringing a single-pocket bum bag to hold essential items only.
Are there any prohibited items that I cannot bring into the venue?
Check out the full list of prohibited items HERE.
Who is playing in 2021?
Lineup coming soon
When do the gates open?
Gates open at 11.00am on Festival day
When do the gates close?
Gates close at 7.00pm on Festival day. Late entry will not be permitted. You must be inside the festival prior to 7.00pm.
Does the name on my ticket have to match my ID?
Yes. EA2021 Tickets are named; You are able to edit and make a name change via your Ticket Fairy account.
Can I bring my pupper?
Dogs love to rave, we get it. Unfortunately, EA is a strictly human-only event.
I need to leave the venue, but want to come back later. Will I be let back in?
No, once you leave the festival that’s it. You won’t be allowed to re-enter the festival. There are strictly no ‘pass outs.’
Can I bring a sealed bottle of water into the Festival?
No, no food or drink is permitted. You may bring one empty plastic drinking water bottle, up to 1L in size. There are plenty of taps inside the venue to fill these up with. Glass, metal and other solid bottles will not be permitted.
Can I bring a bag into the festival?
Small bags, bum bags and handbags up to 30cm x 30cm are permitted inside the festival. Bags larger than 30cm x 30cm will not be permitted.
It’s hot / wet – can I bring an umbrella or parasol?
No, umbrellas are not permitted.
Can you store my jacket until I get cold?
There is a coat check in VIP only. If you are attending in General Admission, we are unable to store coats or bags. Pack light and bring only what you absolutely need.
I’d like to perform at EAMF – how can I apply?
Please send us a message via email to: info@teamevent.co.nz. Please note; due to the volume of requests we receive of this nature it is not always possible to respond to everyone. We’ll make contact with successful applicants only. To help get your band in front of our team;
DO
Include your name, bio and location
Include a press kit, if you have one
Include your best contact email address
Include links to any soundcloud, youtube or other work you have done
DO NOT
Send video material by email
Send duplicate requests
Expect a call back (we’ll only contact acts we wish to book)
Can I apply to volunteer at EA 2021?
Please visit the GET INVOLVED section of this website.
Can I apply for paid roles at EA 2021?
Please visit the GET INVOLVED section of this website.
Can I apply for an internship with Team Event?
We are not accepting interns for the 2020/21 season.
I own a drone (UAV), can I fly it over the festival?
Unfortunately, the CAA prohibits the use of drones over crowds of this size. The New Zealand Police have an on-site command station with the ability to terminate unmanned aerial vehicles that fly over this prohibited airspace. We strongly recommend avoiding the Hagley Park area on the day of the event.
